Welcome to Soltura Recovery. By accessing or using our website and booking our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. About Us

Soltura Recovery is a trading name of Vector Consultancy, a company registered and operating in the United Arab Emirates.

2. Nature of Services

Soltura Recovery provides wellness and sports recovery treatments, including but not limited to sports massage therapy, contrast therapy, and other non-invasive recovery services.

We do not diagnose, prescribe, or treat injuries or medical conditions. Our services are not a substitute for medical advice or care. Soltura Recovery is not a medical centre, and our practitioners are not licensed medical professionals.

If you have a medical concern, injury, or condition, please consult a qualified healthcare provider before booking any treatment.

3. Eligibility and Consent

By booking a treatment with Soltura Recovery, you confirm that:

  • You are 18 years of age or older, or have the consent of a legal guardian if under 18.

  • You understand the nature of the treatment you are booking.

  • You do not have any medical condition or injury that may be aggravated by manual therapy or recovery treatments.

  • You will disclose all relevant medical history, injuries, allergies, or conditions prior to your session.

4. Booking and Cancellation Policy

  • All sessions must be booked in advance through our online booking system or with an authorised representative.

  • Cancellations made less than 12 hours before your scheduled appointment may be subject to a full session charge.

  • No-shows will be charged the full session fee.

  • Late arrivals may result in a reduced treatment time while still incurring the full session cost.

5. Gift Vouchers and Packages

  • Gift vouchers are valid for 6 months from the date of purchase unless stated otherwise.

  • Vouchers are non-refundable and non-transferable.

  • Packages must be used within 3 months of the first session unless agreed otherwise in writing.

  • Missed sessions or cancellations within the cancellation window may be deducted from the remaining package balance.

  • Gift vouchers and packages cannot be exchanged for cash or credit.

  • Lost or stolen vouchers cannot be replaced.

6. Liability Disclaimer

  • You acknowledge that you are voluntarily receiving recovery treatment at your own risk.

  • Soltura Recovery and Vector Consultancy accept no liability for any injury, loss, or damage arising from the use of our services, except where required under UAE law.

  • While every effort is made to provide a safe and effective experience, you are responsible for informing your therapist of any pre-existing conditions or concerns before treatment begins.

7. Intellectual Property

All content on this website, including but not limited to text, logos, images, branding, and written materials, is the property of Vector Consultancy and may not be copied, distributed, or reused without express written permission.

8. Privacy Policy

We respect your privacy. Any personal data collected through our booking system, online forms, or communication channels will be stored securely and used solely for service delivery, internal records, and communications. We do not share your information with third parties unless legally required.

9. Changes to Terms

Soltura Recovery reserves the right to modify or update these Terms and Conditions at any time. Any changes will be published on this page and will take immediate effect upon posting.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be handled by the relevant courts of Dubai, UAE.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Soltura Recovery

Dubai, UAE

hola@solturarecovery.com